Call Center Advisor

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Project owner:

Splash M

Project ID:

#TRJOB-816

Skills:

Call Center, Customer Care, Communication

Groups on focus:

General, Permanent Jobs

Job level

Subscription

Location

India, Kolkata

Languages

English (US) - Fluent

Description

Key Responsibilities

Determine requirements by working with customers’ needs
Answer inquiries by clarifying desired information; researching, locating, and providing information
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;
Fulfill requests by clarifying desired information from the customer
Sell additional services which address the needs of a customer by recognizing opportunities to up-sell accounts, explaining new features
Sells additional services by offering expertise/knowledge on products and services which enhance and grow customer loyalty where necessary
Maintain systems by entering relevant / required information
Keep equipment operational by following established procedures; reporting malfunctions
Update job knowledge by participating in educational opportunities
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Comply with the AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Managing Client information, Whistle Blowing and Treating Customers Fairly

Experience


Demonstrated rapport-building experience around customer care
Call centre experience in a commercial setting would be ideal but not essential
Data entry processes
Working to targets within a regulated, measurable framework and achieving SLAs
Risk-aware in handling customer information

Skills/other
Excellent customer service focus and empathetic awareness
Can identify potential risk/issues and seek advice
Resilience when dealing with distressed customers
Good communication and interpersonal skills
Multi-tasking and planning
Accuracy and attention to detail
Personal commitment and enthusiasm
Takes initiative when assisting team members
MS Office proficiency

Qualifications
Educated to GCSE standard or equivalent
Call Centre / Customer Service / Sales NVQ Level 2 desirable

Comments

Permanent role, 2-month trial period.

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Transformify matches awesome people with exciting jobs. Please click on the "Apply" button below, register, and set up your skills and desired pay rate.

Please click on the "Apply" button below and login if you already have an account with Transformify.

Apply