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Minimum Qualifications: BA/BS degree or equivalent practical & relevant experience of 3+ years in customer service profile Experience in data center environment providing customer support & resolving issues Ability/experience in handling technical/financial product support through all channels - Phone, Email and Chat Excellent business writing skills Good typing speed (50 wpm & more) Service oriented approach Fluent in English & French Excellent oral & written business communication skills Proficient in Microsoft Office/Google SuiteMinimum Qualifications: Job Requirements: Preferred Qualifications: Ability to work in multicultural environment, and as part of cross-functional teams. Attention to details. Strong analytical background and experience. Ability to multitask and prioritize under pressure. Ability to work in a dynamic and fast-paced environment. Skills: Previous customer service experience using similar platforms and channels Responsible, qualified to handle sensitive user info Proven ability with working under a metrics driven environment inclusive of CSAT and case resolution times Previous experience in troubleshooting & customer support Previous experience working with Google products (good to have skill) Responsibilities: Answering tickets (English and French) according to SLA, TRT and quality requirements Following 'case-handling' protocol (will be defined for most of the known cases) Using canned responses as well as free flow responses depending on the issue Investigate issues using various tools: usage & users management tools, 3rd parties payment systems Review, categorize and escalate Feedback (an option in the rider app for users to provide feedback): Review and tag feedback cases based on content Escalate to tickets Evaluating when to escalate issues; escalate issues to tier #2 and to tier #3 directly Ad hoc deep dives analysis on cases received Salary Benefits: What our Client offer you ? Today, you have an opportunity to build your career in a unique way, a way that creates an impact for you and your professional career. Our team has an open and entrepreneurial spirit, allowing to influence the way we operate today and build the future of tomorrow. Our projects and opportunities are geared towards teamwork, performance, an attractive career and personal development. I will be happy to assist you to be one of our successful CBT Talents Send your CV in English