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Cross Border Talents is hiring English Speakers to work as English Retention Productivity Advocate in Lisbon, Portugal. Our client currently has 10 office buildings in Portugal. Seven of these are located in Lisbon, including the Headquarters. All international projects are based in Lisbon. Job Details: As a member of the Retention team (Inbound Saves and Outreach), you will be the point of contact via phone and email in English to the customers, fostering a positive and collaborative experience for prospects to learn about, engage with and realize the benefits of clients products. You will hold business conversations with customers to understand their challenges, identify needs, overcome issues, realize cross sell and upsell opportunities and guide them through troubleshooting to ensure their business gets the full value from our subscriptions. Activities: • Engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfill their requirements with the leading cloud technologies; • Proactively assist customers with subscription set up challenges, dunning issues or next best action campaigns; • Engage in discovery of customers pain points, guide through basic troubleshooting steps and uncover business needs to identify best solution moving forward and ensure their business gets the full value from our subscriptions. Job Requirements: Fluent in English (C1/C2) Work experience on this domain Customer orientation and good stress management Excellent communication and presentation skills Available to work 40 Hours per week on a rotational shift pattern from Monday to Friday, 05:00h to 18:00h. Salary Benefits: Cross Border Talents' Client offer: Base salary Initial Contract (12 months) Career Opportunities and good work environment Advantages: Paid Training Health Insurance (after 6 months) Fixed-term, renewable employment contract