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Position name: Support for inquiries from major IT companies Employment: Full-time employee Department: IT Service Work location: Minato-ku, Tokyo Trial Period: 3 months Working hours: 9:00 to 18:00 (flextime system (no core time)) [Job description] ・ Please answer inquiries from users who are using our products. (The format is posted on a dedicated system.) ・ The corresponding customers are mainly the person in charge layer of the accounting department and the information system department. ・ We will answer using document confirmation, log / data survey, actual machine confirmation, etc. (In the initial stage of assignment, we will allocate from inquiries that can be answered on a document basis.) ・ Appropriate cooperation with the development department and the department in charge of customers is also required. ・ At first, we will gradually improve the level with the aim of solving one or two cases a day. -Expansion of documents and construction of a mechanism to streamline inquiries are also part of our business. * Mentors will follow you carefully. First of all, you will be asked to give a basic lecture and assignments on the work and applications in the target area. If you can clear the problem, we will handle simple inquiries. Rest assured that your seniors will review your answers before you answer them. Try it a few times, and when you feel confident, stand alone. ++++++++++ [Attractiveness of this work] ・ Being the “face of the company” facing customers. If we can respond well, we will be grateful to our customers. ・ For inquiries regarding the operation of business systems, you can get an overall picture of your business. ・ If you are an engineer-oriented person, you can change your career to the development department. Job Requirements: (Must conditions) Those who fall under any of the following. ・ Experience in customer support in the software industry. (Regardless of years of experience) ・ Those who have knowledge and experience related to accounting and taxation and are interested in customer support. Welcome Condition: Those who have the following skills / experience are welcomed / Those who have experience in dealing with corporate customers. ・ Those who have knowledge of IT software. ・ Those who have knowledge of asset management operations (fixed asset management, leased asset management, etc.). ・ Those who have knowledge about accounting and taxation. ・ Those who have made a hypothesis about what the customer is essentially having trouble with and are looking for an answer that will satisfy them are welcome. ・ ～ 30 years old ・ University graduate or above Expected annual income when joining the company: 4.5 million yen-8 million yen Company Benefits: Bonus: Twice a year Pay raise: Twice a year Treatment / Welfare: ◆ Defined contribution pension, defined benefit pension system (DB / DC) ◆ Property accumulation savings system, employee shareholding association system, condolence money, in-house health insurance association ◆ 360 degree evaluation system, MBO evaluation system, comeback pass system (re-) Employment system) ・ Mutual Aid Association (GLTD group insurance, general welfare group insurance, injury and illness condolence system, etc.) ◆ Massage room works milk club (up to 13 years maternity leave / childcare leave system, return to work bonus available) ◆ Welfare cafeteria plan ◆ Welfare pension, health insurance, employment insurance, labor accident insurance ◆ Transportation expenses (up to 20,000 yen per month) ◆ Family allowance: Allowance for dependent relatives under 18 years old (child allowance) Holiday: ・ Complete weekly two-day system (Saturdays and Sundays), holidays (excluding Saturdays and Sundays), flex leave for the same number of days as the year-end and New Year holidays (12 / 30-1 / 3), summer vacation (7 / 1-9 / 30) 2 working days) ・ Relocation leave, marriage leave, abduction leave, spouse maternity leave, etc. ・ Annual holidays: 123 days or more Application Method: Please apply from the site below (registration required) https://www.hiwork.jp/en/job-detail/JH2009250001 Or Please send us your update English & Japanese resumes at: firstname.lastname@example.org